Support
A question, a bug, a purchase issue? Write to us — we read everything and usually reply within 24–48 h.
E-mail support
contact@oktra.dev
For balance or purchase issues, include your code (CTA-XXXX-XXXX-XXXX, in the Packs tab) — it's our only way to find your account. Never share it publicly.
Frequently asked
My purchase didn't credit my balance
Open the app → Packs → "Restore my purchases". The balance usually syncs within
a minute of the store confirmation. Still missing? E-mail us your code and the purchase
receipt from the platform store.
I lost my code
The code lives in the app (Packs tab, eye icon to reveal) and survives app
updates. If you deleted the app, reinstalling on the same device usually restores it from
the Keychain. Otherwise "Restore my purchases" on a new code re-credits store purchases made
with your store account.
My code leaked — someone might use my credits
In the app: Packs → "Regenerate the code". The old code stops working
immediately; your balance and purchases are kept.
A render failed or the video didn't save
The credit is refunded automatically when a render or save fails. If your
balance looks wrong, contact us with your code and the approximate time of the render.
How do refunds work?
Payments are processed by the platform store, so refund requests go through the
store's refund process. For anything else, e-mail us.